FAQs

In addition to complying with the state's expanded regulations for sanitization, the new ventilation system utilizes UV light technology to eradicate all harmful substances that may be within the treatment room and throughout the facility.  The spa is cleaned and sanitized throughout the day to insure our guests' safety.  Because of the close nature of working with our clients, all employees are fully vaccinated against the COVID 19 virus.

DUE TO COVID-19, PLEASE COMPLY WITH THE FOLLOWING INSTRUCTIONS:

**Arrive early to complete any necessary paperwork and enjoy a complimentary foot soak prior to any facial treatment or massage service.  (20 minutes early for new clients, 15 minutes for returning clients)

**Self screen for signs of COVID-19 (fever, chills, cough, shortness of breath, sore throat, loss of taste or smell, etc.).  If any symptoms are present or questionable OR you have been exposed to someone in the preceding 14 days who has had COVID-19,  notify us immediately and we'll reschedule your appointment at no cost.

**Refrain from bringing children with you.  For liability reasons, they cannot wait in the lobby or accompany you into the treatment room.

**Please be on time.  Late arrivals will be subject to rescheduling or shortening of the service time.  

**Please utilize the hand sanitizer tower as you enter the facility. 

In order to reserve a service time, a credit or debit card number may be requested.  Please know that the card does NOT get charged unless you do not attend your scheduled service or if less than 24 hours notice of cancellation is given (then the late cancellation fee will apply and be charged).   We do not have access to or retain any card information whatsoever.  It is collected by a third party and securely stored by them. 

Absolutely!  If you refer someone to me and they provide your name, you'll get 10% off your favorite service.  The people you refer in will also get 10% off their first service.  

Yes, main level parking is available outside the entrance.  You can park in any available space in the lot.  There are no stairs to contend with.

We are a small boutique spa, and in order to provide you and others with excellent customer service and access to appointments during peak times, we reserve that time just for you. Without sufficient notice, we end up turning away other clientele. When clients are unable to make their scheduled appointments, we are unable to best service our customers waiting for that spot.  Our cancellation policy is much more flexible than the industry standard and enables us to be able to best serve all of our customers. 

Cancellation Policy:
For individual appointments, we respectfully request 24 hours notice to cancel or reschedule your appointment.  All cancellations and rescheduling of appointments must be handled by a member of the spa.  Please call (360) 703-9233 to

Cancellation Fee:
We charge 50% of the services booked.

Groups (more than 2 people scheduled together) or Spa Packages:
Due to the nature of these services, we require 48 hour notice to change or cancel your appointment(s).  A credit or debit card number is required to hold your spot.  The card will not be charged at the time of booking. A cancellation fee might be charged if clients fail to give us proper cancellation notice or are a no show.

Late Arrivals:
We understand that some things happen outside of your control that make you late to your appointment. We will do everything we can to accommodate you. However, if you are running more than 5 minutes late we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our guests.  Please let us know as soon as possible that you are running late so we can best accommodate everyone.  If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s).